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Customer Service

Shipping

Where we ship

Eleiko delivers to most of the countries in the world through our sales representatives, distributors and online store. The country selector indicates which countries we have open for online sales. If you are not in one of those regions and want to purchase Eleiko equipment, please contact customer service.

Where we ship from

EU: Parcel shipments with UPS from our warehouse in Sweden. Pallet shipments with suitable carrier depending on the destination in EU. All orders are processed by Eleiko Sport Group AB, Sweden.

United States and Canada: Parcel shipments with FedEx from our warehouse in USA. Pallet shipments with suitable carrier. All orders are processed by Eleiko Sport Inc, USA. We do not currently ship to PO Boxes in the US. 

International orders (outside EU, US and Canada): Parcel shipments with UPS from our warehouse in Sweden. Pallet shipments with suitable carrier. All orders are processed by Eleiko Group AB, Sweden.

Delivery time

You will receive a shipping confirmation with tracking when your order leaves our warehouse. Please allow for 2–5 business days for processing at our distribution centre before your order is shipped and another 2-14 days of shipping. Typically, your order will arrive in 4–19 days depending on availability, order size and country. If the shipment is sent using sea freight, the delivery time will be 6 - 8 weeks and unfortunately no tracking will be available.

Shipping rates

Apparel and Accessories

Shipping rates will be presented during the checkout process, depending on the items purchased and destination location.

Equipment

For equipment, shipping rates are based on the weight, volume of your products, and your location. During your checkout process, you will be presented with a shipping estimate. For more competitive shipping rates on larger orders, you can opt to work directly with our team.

Shipping time begins when your item(s) have left our warehouse. Please allow for 4-5 business days for processing at our distribution centre before your order is shipped.

You will receive a shipping confirmation email once your package has shipped. If tracking information is supplied from our shipping partner, you will be updated with that information as well.

Duties and tax

All orders are subject to your local sales tax and import duties. Import duties, state and local sales taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.

International orders (outside EU, US and Canada) : All applicable custom fees, taxes, and duties are the sole responsibility of the customer as Eleiko Group AB does not collect these prior to shipment. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

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