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Customer Service

FAQ

When can I expect my order?

Special COVID19 Situation:

Your product will be shipped from Halmstad, Sweden. Please allow 2-5 business days for processing at our distribution centre before your order is shipped.

You will receive a shipping confirmation with tracking when your order leaves our warehouse. Please allow for 2–5 business days for processing at our distribution centre before your order is shipped and another 2-14 days of shipping. Typically, your order will arrive in 4–19 days depending on availability, order size and country.

What types of payment methods do you accept?

See available payment and financing options in your check out as it depends on your region.

Where can I find product information and manuals?

Additional product details and manuals are available for download at each product listing at eleiko.com. If you need additional information, please email us at customerservice.bnl@eleiko.com.

What do I do if I believe my product is faulty or has been damaged during shipping?

If you have an issue or a product that has been damaged, please send an email to customerservice.bnl@eleiko.com detailing the issue, please include your order number and what course of action you are hoping for.

Where can I find product specifications and information?

Detailed product specifications are included at the product listing on shop.eleiko.com. If you have additional questions, please contact our customer support team at customerservice.bnl@eleiko.com.

Where can I find warranty information?

Warranty information is listed in the specification section of each product listing. If any of our products don’t meet your expectation, please send email to customerservice.bnl@eleiko.com.

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