Customer Service

Returns

Policy

We are grateful that you have chosen Eleiko for your strength training needs. We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase, return it within 30 days of receipt for a refund. Returns and exchanges are made at the buyers expense. The original shipping cost is not refunded. Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item, it will be inspected and processed, we will then confirm what action we have taken via email.

The following conditions apply:

  • Items must be in new condition with the original packaging.

  • Apparel and accessories items must be unworn with tags in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.

  • Securely pack your merchandise. We are not responsible for items that are damaged while in transit back to us. 

  • Discounts and promotional offers can not be applied retroactively on prior purchases.