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Customer Service

Returns

Policy

We are grateful that you have chosen Eleiko for your strength training needs. We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase return it within 30 days of receipt for a refund. Returns are made at the buyer's expense. The original shipping cost is not refunded. Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item it will be inspected and processed, we will then confirm what action we have taken via email.

The following conditions apply:

  • Items must be in new condition with the original packaging.

  • Apparel and accessories items must be both unworn with tags attached in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.

  • Securely pack your merchandise, we are not responsible for items that are damaged while in transit back to us. 

  • Sale items are not eligible for exchange or return.

Faulty Goods

If you have an issue or a product that has been damaged, please send an email to customerservice@eleiko.com detailing why the item is being returned and whether you would like an exchange or refund, please reference your order number.

How to generate a return

Download return document

To generate a return, simply complete the return document, securely pack your products with original packaging intact and send the package back to Eleiko utilizing your preferred shipping method. We are not responsible for items that are damaged or lost while in transit back to us. Please mark the parcel return and ship the product at your own expense to Eleiko. Products are your responsibility until they reach us and we recommend you use a shipping service that both insures you for the value of the goods and can be tracked.

Please allow 3-10 business days to process a return after it arrives at our distribution facility. You will receive an email confirmation when your return is received with the planned course of action.

Posting your return back to Eleiko

Eleiko Group AB Skackelvägen 1 SE-30262 Halmstad

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