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Customer Service

Returns

Faulty Goods

If you have an issue or a product that has been damaged, please send an email to customerservice@eleiko.com detailing why the item is being returned, and whether you would like an exchange or refund; please reference your order number.

How to generate a return

Download return document

To generate a return, simply complete the return document, securely pack your products with original packaging intact and send the package back to Eleiko utilizing your preferred shipping method. We are not responsible for items that are damaged or lost while in transit back to us. Please mark the parcel return and ship the product at your own expense to Eleiko. Products are your responsibility until they reach us and we recommend you use a shipping service that both insures you for the value of the goods and can be tracked. To secure a quicker return and refund we recommend that you do the return directly to Eleiko, rather than your agent.

Please allow 3-10 business days to process a return after it arrives at our distribution facility. You will receive an email confirmation when your return is received with the planned course of action.

Posting your return back to Eleiko

Eleiko Group AB Skackelvägen 5 SE-30262 Halmstad