Customer Service
Returns
Policy
We are grateful that you have chosen Eleiko for your strength training needs. We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase, return it within 30 days of receipt for a refund. Returns and exchanges are made at the buyers expense. The original shipping cost is not refunded. Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item, it will be inspected and processed, we will then confirm what action we have taken via email.
The following conditions apply:
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Items must be in new condition with the original packaging.
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Apparel and accessories items must be unworn with tags in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.
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Securely pack your merchandise. We are not responsible for items that are damaged while in transit back to us.
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Discounts and promotional offers can not be applied retroactively on prior purchases.
Faulty Goods
If you have an issue or a product that has been damaged, please send an email to customerservice.de@eleiko.com detailing why the item is being returned and whether you would like an exchange or refund, please reference your order number.
How to generate a return
To generate a return, simply complete the return document, securely pack your products with original packaging intact and send the package back to Eleiko utilizing your preferred shipping method. We are not responsible for items that are damaged or lost while in transit back to us. Please mark the parcel return and ship the product at your own expense to Eleiko. Products are your responsibility until they reach us and we recommend you use a shipping service that both insures you for the value of the goods and can be tracked. To secure a quicker return and refund we recommend that you do the return directly to Eleiko, rather than your agent.
Please allow 3-10 business days to process a return after it arrives at our distribution facility. You will receive an email confirmation when your return is received with the planned course of action.
Posting your return back to Eleiko
Eleiko Group AB Skackelvägen 5 SE-30262 Halmstad