Customer Service

Returns

Policy

We are grateful that you have chosen Eleiko for your strength training needs. We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase, return it within 30 days of receipt for a refund. Returns and exchanges are made at the buyers expense. The original shipping cost is not refunded. Refunds will be issued to the payment method used to make the original purchase unless an alternative payment method is requested and approved. All items must be returned in their original condition. Once we receive the item, it will be inspected and processed.

The following conditions apply:

  • Items must be in new condition with the original packaging.

  • Apparel and accessories items must be unworn with tags in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.

  • Securely pack your merchandise. We are not responsible for items that are damaged while in transit back to us. 

  • Discontinued/outgoing items and used products (pre-lifted) are not eligible for exchange or return.

  • Discounts and promotional offers can not be applied retroactively on prior purchases.

Faulty Goods

Once you have received your order, please thoroughly inspect the equipment. If any damages are found, email customerservice.usa@eleiko.com detailing the damage, providing pictures, and the order number for that equipment.

How to generate a return

Download return document

Customers are responsible for the cost of the return shipping. Print your label, tape it to the outside of your return package, and drop it off at the appropriate shipping provider drop location. Please contact our customer support at customerservice.usa@eleiko.com with your tracking number after the package has been dropped off.

For orders that were shipped in a crate or pallet that will need to be returned through a commercial freight carrier (not FedEx and not parcel service), please email customerservice.usa@eleiko.com with your order number and we will assist you in scheduling the recovery of your return shipment.

All applicable custom fees, taxes, and duties are the sole responsibility of the customer.

As soon as it has been processed, please allow further 5-10 business days for the funds to transfer back to you.

Posting your return back to Eleiko

Please email customerservice.usa@eleiko.com for return instructions!