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Customer Service



We are grateful that you have chosen Eleiko for your strength training needs. We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase, return it within 30 days of receipt for a refund. Returns and exchanges are made at the buyers expense. The original shipping cost is not refunded. Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item, it will be inspected and processed, we will then confirm what action we have taken via email.

The following conditions apply:

  • Items must be in new condition with the original packaging.

  • Apparel and accessories items must be unworn with tags in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return.

  • Securely pack your merchandise. We are not responsible for items that are damaged while in transit back to us. 

  • Discontinued/outgoing items, "Second Grade" and used products are not eligible for exchange or return.

  • Discounts and promotional offers can not be applied retroactively on prior purchases.

Faulty Goods

If you have an issue or a product that has been damaged, please send an email to detailing why the item is being returned and whether you would like an exchange or refund; please reference your order number.

How to generate a return

Download return document

Customers are responsible for the cost of the return shipping. Print your label, tape it to the outside of your return package, and drop it off at the appropriate shipping provider drop location. To secure a quicker return and refund we recommend that you do the return directly to Eleiko, rather than your agent. Please contact our customer support at with your tracking number after the package has been dropped off.

For orders that were shipped in a crate or pallet that will need to be returned through a commercial freight carrier (not FedEx and not parcel service), please email with your order number and we will assist you in scheduling the recovery of your return shipment.

All applicable custom fees, taxes, and duties are the sole responsibility of the customer.

Due to COVID-19, please allow 2-3 weeks to process the return after it arrives at our distribution facility. You will receive an email confirmation when your return is processed.

As soon as it has been processed, please allow further 5-10 business days for the funds to transfer back to you.

Posting your return back to Eleiko

Please email for return instructions!